Key Account Manager

Welcome to Pdftools – the daughter company of Smallpdf and the pioneers in PDF technology since 1994. We offer comprehensive digital document solutions for businesses across the globe. With over 1000 satisfied customers in 70+ countries, we provide trusted PDF solutions for mission-critical business processes.

Pdftools has played a key role in shaping the PDF standard. Our software solutions and developer components are top-notch and built with precision in Switzerland. Join our dynamic team and experience our supportive and fun work culture that drives innovation in the PDF industry.

Products for the PDF Tools AG brand target developers that need to process a vast amount of documents. SDKs and shell tools enable engineers to build and integrate document processing into their product. We make it easy for our customers to convert, compress, manipulate, enrich and sign PDF documents and build innovative products and solutions.

Our website: https://www.pdf-tools.com/en/

About the role

We’re looking for a high-energy, dynamic, and passionate Key Account Manager (KAM) for our strategic clients. You’ll be responsible for managing your portfolio. Ensuring customers are happy and willing to stay. You will ensure customers are happy and motivated to stay, upgrade, and expand.

Each day, you’ll help customers manage our product usage, find compelling solutions for their document management demands, negotiate pricing, navigate technical conversations, and work with Product Managers and Support to ensure 360° customer satisfaction.  Your focus lies on developing and nurturing our current clients and identifying new business opportunities among existing customers while ensuring their needs are met, which is essential to help retain customers and increase renewal rates.

More specifically:

Customer Relationship Management and Expansion:

• Develop and nurture strong relationships with current clients (direct, partners, resellers).

• Consult with customers to find solutions to problems in document lifecycle management.

• Lead contract negotiations and pricing discussions.

• Consolidate customer feedback and collaborate with Product Managers on roadmaps.

• Act as the primary point of contact for specific accounts and client needs.

• Serve as a brand ambassador for products and create tailored sales pitches.

Account Management:

• Map out the key stakeholders from the high-potential accounts

• Build relationships with these key stakeholders

• Ensure accounts receive services within budget and meet their needs.

• Accurately manage key accounts in the CRM system (HubSpot).

• Document all customer calls, emails, and meetings.

• Identify opportunities to improve efficiency and effectiveness.

• Monitor customer satisfaction and address concerns for high retention rates.

• Draft strategic plans and proposals for the expansion of revenue opportunities.

Strategy and Revenue Growth:

• Focus on revenue retention strategies to ensure existing customers continue to generate revenue for the company.

• Monitor, analyze, and shape tactics and strategies for revenue opportunities.

• Collaborate internally with the Sales Leadership Team, Product Managers, Marketing, and Customer Support to increase efficiency.

• Ensure products set up clients for success.

Requirements

• 3-5 years of experience in managing Key accounts in a B2B tech environment.

• You are at the forefront in establishing strong business relationships with key stakeholders, decision makers, technical evaluators, and C-Level Executives of your customer portfolio. 

• You have a strong knowledge of SaaS sales along with a track record of winning multi year 4-6 figure deals in a retention-focused environment (midsize and enterprise clients).

• You are fluent in German (absolute must).

• You have a curious mindset, eager to understand the technical side of our product.

• You are a self-motivated, hard worker and fast learner with an exceptional ability to communicate with and orchestrate multiple stakeholders at the same time.

• You have a strong technical background – understanding our customers’ business and technical challenges and goals and being able to see the bigger picture is vital for this role.  An engineering background is a big plus given our product focus.

• You can assemble information from various sources and craft them into meaningful value propositions without losing focus on  achieving your targets. 

Why Pdftools

🌍 Influence the way over 1,000 worldleading organizations handle PDF workflows every day. Push boundaries and iterate quickly to discover new solutions.

💻 Flexible, hybrid work model – with regular team meetings to strengthen team spirit.

🏝️ 30 vacation days – yes, you read that right!

🐶 Don’t leave your four-legged friends at home, our offices are pet-friendly.

👶 16 weeks parental leave—100% of your salary—for all new parents

🧳 Sabbatical opportunities after 2 years with the company.

📚 2,000 CHF annual training budget, including additional time off for courses or training.

🤓 Internal knowledge sharing & external coaching to further develop your professional and social skills.

🥧 Opportunity to participate in the PSOP – Phantom Stock Option Plan (terms & conditions apply).

PDF Tools is an equal opportunity employer. We believe in diversity and inclusion. We do not tolerate discrimination. We support a safe and respectful environment where everyone thrives.

By submitting your application, you allow PDF Tools to handle and store your data.

PDF Tools does not seek or accept unsolicited applications or CVs from recruitment agencies. We will not pay fees or commissions without a written contract that covers such arrangements.