Activation Specialist

Activation Specialist

Join the Success team shaping the future of AI-powered shopping experiences across our global software platforms.

About Us:

Rebuy is SaaS application that is redefining data-powered shopping experiences with a new breed of personalization and merchandising solutions, which turn intelligence into revenue generating actions. We offer onsite solutions, marketing tools and automation, RESTful API, JavaScript Library, and more to help supercharge high growth brands.

Rebuy is a fully remote company and trusted by some of the fastest growing brands in DTC such as Aviator Nation, Liquid Death, Magic Spoon, Blenders, Primal Kitchen and many more. We value ownership, self-motivation, and empathy. Each team member plays a significant role in the company, and is helping to shape the future of intelligent commerce. We build strong and lasting partnerships with all of our merchants and partners, provide a safe and fun work environment, and truly love what we do.

The Role:

As an Activation Specialist, you will play a key role in onboarding new merchants and guiding them towards successful Rebuy product adoption. You will work closely with your lead and other teams to ensure a smooth and effective onboarding experience for our merchants, helping them activate Rebuy products and achieve their expected outcomes.

Our Departmental Values:

• Merchant Alignment: We are deeply committed to understanding and addressing the unique needs of our merchants. We strive to build strong, long-lasting relationships with our clients.

• Product & Craft Mastery: We strive to be masters of our product and its use cases, always seeking to understand and optimize its potential. We also prioritize operational excellence, continuously refining our processes and skills to deliver efficient and impactful solutions.

• Empower Your Network: We foster a collaborative and supportive work environment where everyone is empowered to contribute and grow. Our network includes both our valued merchants and our talented colleagues within Rebuy.

• Work Smart and Hard: We are dedicated to working efficiently and effectively, always striving for results. We believe in a strong work ethic and a balanced approach to achieving our goals.

What You’ll Do:

• Product Expertise: Develop a deep understanding of Rebuy’s product groups, including Cart & Merchandising, Search & Collections, Checkout & Post-Purchase, AB Testing & Smart Flows, Integrations, and Store Audits.

• Merchant Onboarding: Effectively onboard merchants onto assigned product groups, providing clear guidance and support by driving product adoption and activating features.

• Product Training: Deliver comprehensive training sessions to merchants, ensuring they understand the benefits and best practices for using the products.

• Product Adoption: Drive product adoption by leveraging your superior communication skills, product expertise, and offering strategic recommendations.

• Value Based Cross-Selling and Upselling: Identify opportunities to add value by suggesting additional products and features to merchants.

• Performance Tracking: Adhere to key metrics, such as activation rates and usage, to measure the effectiveness of your efforts.

• Feedback Loop: Gather merchant feedback to identify areas for improvement and inform product development.

Key Metrics:

• Product Adoption Rates

• Activation Rates

• Cross-Sell Revenue

• Trial to Paid Conversion

• Logo and Revenue Retention

What You’ll Need for Skills and Abilities:

• Product Expertise: Deep understanding of Rebuy’s product suite, particularly in assigned product groups.

• Strong Communication Skills: Ability to communicate complex technical concepts in a clear and concise manner.

• Problem-Solving Skills: Ability to identify and resolve issues quickly and efficiently.

• Organizational Skills: Strong organizational and time management skills to manage multiple projects and deadlines.

• Data Analysis and Insights: Ability to leverage data and insights to drive decision-making and improve merchant outcomes.

• Customer Focus: Dedication to providing an excellent merchant experience that drives results and positive outcomes for our merchants and our business.

What You’ll Need for Experience and Mindset:

• Experience in ecommerce, customer success, account management, customer onboarding, customer support or a related field.

• A growth mindset and commitment to excellence.

• A curiosity for ecommerce, business, and digital marketing.

• Excellent communication and interpersonal skills, both written and verbal.

• Strong analytical and problem-solving skills.

• Ability to manage multiple priorities and work effectively in a fast-paced environment.

• BONUS: Experience with Shopify, or a CRM (Salesforce).

Interview Process:

After you submit your application, our team will review your CV. If your work experience is everything we are looking for, you will be invited to a 30-minute phone interview where a team member will dive a little deeper into your experience and give you a little more info on what it’s like to work with us. If we feel you may be a good fit, you will be invited to proceed to the next set of interviews, which will include:

• Meeting with the Hiring Manager

• Interview with team member(s)

• Short final interview with the CEO and COO

Benefits:

• Rebuy is a fully remote company within the US and Canada, and we provide our employees with everything they need to succeed both professionally and personally.

• Work from home (with a strong internet connection)

• 100% free health, dental, and vision insurance for you and your family

• Flexible vacation, paid holidays, parental leave, and sick leave policies

• 401(k) retirement plan and the Rebuy contributes 3% of your salary as a 401(k) bonus (no vesting period)

• Amazing team of highly talented and driven people, redefining intelligent commerce