Senior Director of PMO & Delivery Excellence

Zaelab is seeking a seasoned and strategic Senior Director of PMO & Delivery Excellence to lead our Project Management Office and drive consistent, high-impact delivery across a complex  portfolio of Professional Services engagements. This senior leader will play a critical role in maturing our delivery operations, standardizing project execution, optimizing resource allocation, and ensuring a best-in-class client experience. This high-accountability position demands operational rigor, cross-functional leadership, and the ability to navigate complexity at scale.

This role is ideal for a leader who thrives at the intersection of delivery discipline, client success, and operational scale.

Your Responsibilities

PMO Strategy & Governance

• Lead the evolution of our PMO into a strategic function that drives repeatability, quality, and accountability across all client engagements.
• Establish enterprise-wide project governance, delivery frameworks, and portfolio visibility.
• Align project outcomes with business goals, including revenue, margin, and client satisfaction, while balancing risk and execution across a dynamic portfolio.

Delivery Excellence & Operational Maturity

• Implement and enforce standards, playbooks, and delivery methodologies tailored to complex B2B and CPQ implementation projects.
• Own the project health reporting framework — tracking schedule, budget, resource burn, risk, and compliance.
• Ensure consistent project kickoff, scoping, change control, and closeout procedures.

Portfolio Oversight & Risk Management

• Oversee a high-volume, multi-client project portfolio with a focus on delivery feasibility, resource optimization, and proactive risk mitigation.
• Identify delivery risks and proactively intervene to resolve resourcing, scope, or client challenges before escalation.
• Provide regular health checks, forecasts, and status updates to executive leadership.

Leadership & Team Development

• Lead, develop, and hold accountable a globally distributed team of program managers, project managers, and business analysts.
• Cultivate a culture of delivery excellence, continuous improvement, and accountability.
• Champion knowledge sharing, retrospectives, and lessons learned as part of the organizational fabric.

Client-Centric Partnership

• Act as a senior escalation point and trusted advisor to both internal stakeholders and client executives.
• Drive post-project reviews and ensure feedback loops inform delivery improvements and client retention strategies.
• Collaborate closely with Sales, Practice Leaders, Client Services, and Resource Management to ensure smooth transitions from scoping to delivery.

Requirements

• 12+ years of experience in project and program management within a Professional Services or consulting environment
• 5+ years in a PMO leadership role overseeing complex, multi-client portfolios
• Proven success delivering B2B software implementations, CPQ, CRM, ERP, or similar systems
• Deep understanding of both client services dynamics and internal delivery operations in high-complexity environments
• Exceptional communication, negotiation, and stakeholder management skills
• Strong financial acumen — ability to manage project P&L, utilization, and gross margin
• Bachelor’s degree in Business, Engineering, or related field (MBA, PMP, or SAFe certification strongly preferred)

Ideal Candidate Traits

• Naturally blends strategic thinking with hands-on delivery leadership
• Relentlessly focused on client outcomes, operational scalability, and team performance
• Adept at managing ambiguity and change in demanding client contexts
• Comfortable engaging directly with C-level clients and internal executives
• Passionate about building a delivery culture that scales with growth

Benefits

• Competitive compensation depending on experience and skills
• Unlimited, paid time off and vacation
• Budget for certifications and IT conferences
• Friendly team to work with around the world
• Be a team player in an agile software development environment focused on collaboration and continuous integration
• Health Insurance
• 401K

Zaelab, based in Westport, CT and Kyiv, Ukraine, is a digital advisory practice with a dedicated team of experienced and innovative consultants who expertly translate strategic vision to technical solutions in the ever-expanding world of B2B commerce.

Our commitment to evolving commerce beyond traditional linear development to a continuous delivery model enables our clients to gain insights, increase profitability and ensure seamless experiences for their customers, suppliers and partners.

We offer

• Flexible location options
• Professional growth and development opportunities
• Competitive compensation
• An atmosphere of mutual respect for every team member’s unique skills and experiences
• The chance to work with some of the world’s leading brands
• Complex, challenging projects using cutting-edge technologies across a variety of platforms and tools

Please check us out on Instagram or Facebook, and feel free to get in touch with questions or to apply for one of our current openings.