Senior Success Engagement Manager

Role Description

This is a remote position based in the United States. Calix is seeking a Go-to-Market (GTM) Success Engagement Manager (SEM) to join our team, primarily aligned to enterprise level broadband service providers (BSPs).

• Engage with Tier 2 & Tier 1 BSPs and their respective sales and success management teams to deliver GTM domain expertise.
• Help evolve, create, and update programs, content, and delivery to help BSPs better align, utilize industry best practices, and focus on the subscriber experience.
• Consult with BSP customers to assist with their go-to-market strategies and execution with their subscribers, leveraging data to guide the conversation and processes.
• Work with customers to deliver value for their investments with Calix and drive subscriber adoption for Calix managed services offerings.
• Guide GTM strategies and best practices, including development of value-based service offerings that include managed services.
• Provide consultative and, at times, prescriptive guidance on GTM objectives, including changes to and enhancements to customer business objectives.
• Partner with Product, Marketing, Services, Success, and Sales teams to create compelling multi-dimensional solutions that deliver exceptional value to broadband service providers and their communities.
• Identify opportunities within the account for additional Calix solutions.
• Guide BSPs to data sources (both Calix-provided and external) to facilitate their movement to and adoption of best practices.
• Work with customers to identify and track key business metrics (KPIs) and develop a plan that addresses those objectives over time and across departments.
• Gather feedback on Calix GTM and products/services for continuous offering enhancement and customer value.
• Effectively communicate, disseminate, and validate self-service assets for customer use.

Qualifications

• 12+ years developing and executing GTM campaigns, including a consultative and prescriptive approach on marketing plan development and execution.
• Clear understanding of how ROI will be measured and analyzed for campaigns and GTM changes.
• Experience leveraging data to create targeted marketing campaigns.
• Involvement in bringing new products or services to market.
• 3+ years’ experience either directly in a Tier 2 or Tier 1 broadband service provider, or as a consultant, support, or success resource to those providers.
• Experience in B2C, B2B, and B2B2C marketing required.
• Preferred: Experience in leading or working with marketing teams in the SaaS, Telecommunications, or Broadband industry.
• Ability to navigate complex business structures, identifying and aligning with various key teams and stakeholders.
• Ability to learn/understand technical aspects of Calix Engagement Cloud solutions and the broader Calix platform and align them to customer requirements.
• Strong written communication and public speaking/presentation skills; executive presence.
• Demonstrated ability to build relationships, think strategically, and execute tactically while providing consistently high levels of customer satisfaction in a fast-paced environment.

Requirements

• Future Travel Expectation: Less than 30%.
• Must have a valid driver’s license.

Compensation

Compensation will vary based on geographical location within the United States. Individual pay is determined by the candidate’s location of residence and multiple factors, including job-related skills, experience, and education.

• San Francisco Bay Area Only: 140,300.00 – 210,500.00 USD Annual.
• National Major Cities plus, CA, CO, NY Metro area: 122,000.00 – 183,000.00 USD Annual.
• Regional plus NY: 109,800.00 – 164,700.00 USD Annual.