Sales Support Representative

Role Description

The primary role of Sales Professionals function is to sell ResMed’s products to customers and/or professional organizations through various distribution channels.

• Plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients.
• Ensure quality service and operational performance within the parameters of program and delivery standards.
• Develop client relationships and understanding of client business and product installations to identify service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
• Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
• Develop, maintain, and grow customer relationships within assigned accounts and account managers.
• Enhance relationships through routine virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution.
• Document activities within the Customer Relationship Management (CRM) system.
• Work closely with the Sales Management team in evaluating business conditions and sales trends.
• Develop and implement a proactive plan that involves service and support with Sales Management.

Qualifications

• Team player with strong work ethic and a can-do attitude.
• Excellence in all forms of communication with command of product and media presentations, especially via webinars, video conferencing, etc., using a variety of technologies.
• Motivated, execution and results focus with accountability for continuous improvement.
• Demonstrated ability to provide excellent service internally and externally.
• Self-starter with proven leadership qualities.
• Demonstrated ability to develop and build strong customer relationships.
• +1 years relevant experience in B2B sales support; medical device industry experience and knowledge preferred.
• BA/BS in business discipline or equivalent experience preferred, not required.

Benefits

• Comprehensive medical, vision, dental, and life insurance.
• AD&D, short-term and long-term disability insurance.
• Sleep care management.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k) and Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP) and tuition assistance.
• Fifteen days Paid Time Off (PTO) in the first year of employment.
• 11 paid holidays plus 3 floating days.
• Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
• Sales Incentive Plan with a target of $22,000.00 annually.
• Base range for this position is: $24.15 – $36.23 USD Hourly.

Company Description

ResMed creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives.

• AI-powered digital health solutions, cloud-connected devices, and intelligent software make home healthcare more personalized, accessible, and effective.
• Envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home.