This description is a summary of our understanding of the job description. Click on ‘Apply’ button to find out more.
Role Description
The Technical Support Integrations Specialist provides customer technical integrations support and service for all Explore Learning products to ensure successful implementation and usage.
- Serves as a primary contact for customer technical integrations issues
- Provides effective and accurate technical integrations onboarding, guidance, and support for customers of web-based educational solutions via phone calls, emails, and desktop sharing
- Delivers ongoing higher-level customer and technical integrations support to troubleshoot rostering issues and concerns
- Collaborates with internal stakeholders (CS, PD, OM, Sales, & Engineering) to identify bugs and system issues; QA solutions; provide feedback to improve system performance
- Tracks, documents, and reports customer issues and resolution activities
- Identifies, develops, and maintains standard responses for often-encountered technical integrations issues and documentation gaps
- Maintains a working knowledge of ExploreLearning products and associated platforms and integrations system requirements
- Supports special projects and other duties as assigned by the Technical Support Manager and Team Lead
Qualifications
- Bachelor’s Degree or 4+ years of equivalent experience
- 1+ years of experience with web application support in a technical helpdesk or customer support environment
- Excellent problem-solving, analytical, and technical skills
- Excellent written, oral communication, and listening skills
- Strong working knowledge of Microsoft Office Suite, the Internet, and common web-based browsers and applications
- Ability to quickly learn, master, and describe new technology
- Ability to work well within a team and with a variety of individuals
- Good organizational and time management skills, with attention to accuracy and detail
- Ability to make independent decisions and proactively problem solve
Benefits
- Competitive salaries and generous benefits
- Exciting and dynamic working environment that values creativity, teamwork, and professional growth
- Remote First approach allowing flexibility and trust to balance work with life
- Reimbursement to help cover the cost of setting up your home or remote office
Company Description
Cambium Learning® Group is the education essentials company, helping millions of educators and students feel more universally valued each and every day.
- Our family of companies includes: Cambium Assessment, Lexia® Learning, Learning A-Z®, Voyager Sopris Learning®, ExploreLearning®, Time4Learning®, Kurzweil Education®
- We focus on the elements that are most essential to the success of education
#Technical #Support #Integrations #Specialist
