As our Customer Support Hero, you’ll work closely with the Product and Customer Success teams to help our 400+ international clients — especially in the US — get the most out of our engagement platform. Your responsibilities will be:
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Client support: Respond to technical questions via chat, email, and phone, with a first focus on US clients
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Knowledge management: Keep support resources (articles, videos, etc.) up to date and implement changes based on product updates.
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Support coordination: Bridge communication between support, product, and development teams to ensure quick, clear issue resolution.
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Product awareness: Stay informed on new releases and update relevant support materials.
You’re curious, action-oriented, and passionate about digital democracy. You are good communicator and enjoy solving problems, helping others, and learning on the go.
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Fluent in English, with clear communication skills
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Comfortable using digital tools and eager to learn new ones
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Excited about inclusive democracy and citizen participation
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Analytical and enjoy learning from data
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Based in the US, ideally PT, or able to cover Eastern US hours plus Australian/New Zealand mornings.
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You enjoy building relationships and helping people
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You’re self-driven but love working with a team
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You stay calm under pressure and adapt easily
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You care about doing meaningful, quality work
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Experience in client support
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Additional languages (French, Spanish, German, etc.)
👉 Even if you don’t check every box, we’d love to hear from you if you’re motivated and excited about the role!
What can you expect from us?
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The chance to make social impact at scale by helping governments engage their communities
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A key role in our transition from startup to global scale-up (we’re 50+ and growing)
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Room to grow from a support role into a broader, relationship-focused position
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A supportive and fast-paced team culture with a strong sense of ownership and collaboration
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A dynamic international team that balances serious work with fun along the way
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An informal work environment with open communication and full transparency
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Regular online and hybrid team events, inspiring lunches, strategy town halls, and a yearly global meetup
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A competitive compensation package:
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$30,000–$35,000 USD gross annually
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26 paid time off days
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$1,000 annual professional development budget
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Unlimited access to mental wellbeing support (OpenUp)
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Flexible remote work options
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👉 Go Vocal is committed to diversity and inclusion. We encourage applicants of all backgrounds, genders, abilities, and experiences to apply.
#Customer #Support #Hero
