You’re not just looking for another job — you’re ready to build and optimize something from the ground up. As our first hire with a technical edge, you’ll take full ownership of the customer journey and go far beyond traditional account management. You’ll work hands-on with customer data, use Python and analytics tools to streamline onboarding and drive insights, and help shape how our users engage with our solution — both in the field and at a strategic level. Your impact will be immediate, measurable, and foundational for how we scale Customer Success.
Key Responsibilities 🎯
- Own technical onboarding – Own the full data setup for new customers, including extraction, ETL, and integration of formats like CSV, JSON, XML, and geodata (e.g. KML, SHP).
- Build scalable data workflows – Use AI tools, Python and SQL to create reusable pipelines and automate key processes.
- Bridge tech and customer needs – Translate operational and IT requirements into smooth integrations, including with systems like SAP or GIS-systems.
- Communicate with clarity – Build trust across all levels by pairing technical expertise with strong, empathetic communication.
This role is right for you if… ✨
- You’re a tech-savvy problem solver who thrives on turning messy data into clean, usable formats
- You’re comfortable writing scripts, building data pipelines, and navigating complex file formats and APIs
- You enjoy working directly with customers — not just to support them, but to deeply understand their technical constraints and solve them collaboratively
- You love structure, automation, and scalable solutions — and constantly seek to use newest AI tools
- You’re self-driven, curious, and excited to take full ownership of implementation and data integration projects
- You are motivated by the opportunity to make a positive impact on the planet 🌍
Requirements
Skills & experience you will need 💪
- Prior experience in a technical customer-facing role
- Hands-on experience with data conversion, ETL pipelines and strong Excel skills
- Solid Python scripting skills for automation and data transformation
- Familiarity with SQL for querying and manipulating datasets
- Experience with AI tools to accelerate workflows
- Fluent in both English and German
Nice-to-haves 🍒
- Experience with geospatial data formats like KML or SHP
- Familiarity with enterprise systems like SAP and GIS-systems and in managing enterprise stakeholders
Benefits
- Remote Working: Work from our hubs in Hamburg or Munich, or remote from Germany
- Unlimited Vacation: Take as many holidays as you need — we trust you to recharge when it matters most.
- Flexible Working Hours: Work during the hours that align with your peak performance and lifestyle.
- Mental Health Matters: Access 1:1 psychologist sessions and workshops through our Bloom partnership.
- Professional Growth: Use a dedicated development budget to enhance your skills and career.
- Stock Option Plan: Receive virtual stocks as a reward for your trust, effort, and vision alignment.
- Unite, Recharge, Celebrate: Join in-person team retreats to connect and have fun.
- Explore Germany: Enjoy the Deutschlandticket for flexible public transportation access.
The operating system for the oil & gas sector to effortlessly find, fix, and report methane emissions
#Customer #Integration #Manager
