Head of Patient Experience

Role Description

This role involves enabling access to digital medical consultation for everyone in Germany through the leading on-demand platform for telemedicine.

• 
  Patient Experience:
  
  • Obsessed with delivering the best possible experience for patients.
  • Ensure smooth, frictionless, and user-friendly interactions within Patient Apps.
  • Understand patient needs and pain points, translating them into high-impact product improvements and new feature developments.
• 
  Communication & Alignment:
  
  • Motivate the team and communicate efficiently to reach team goals.
  • Ensure best alignment processes are in place and develop reports to track key metrics.
• 
  Execution & Product Enablement:
  
  • Drive core KPIs – a 5* Experience.
  • Coordinate cross-functional teams with strong project management skills.
  • Set clear goals, prioritize initiatives, and make data-driven decisions.
  • Incorporate patient feedback to optimize usability and accessibility.
• 
  Strategy & Market Leadership:
  
  • Guide the team in creating industry-leading digital health solutions.
  • Position the platform as the highest-rated and most widely adopted health platform.
  • Think creatively to solve customer problems.
• 
  Leadership:
  
  • Coach and mentor a 10-person cross-functional team of product managers, designers, and software developers.

Qualifications

• Passionate about building products that people love.
• Deep understanding of usability, accessibility, and frictionless user flows.
• Strong analytical and problem-solving skills.
• Leadership experience in dynamic product environments.
• Experience in defining and executing a vision for outstanding digital product experiences.

Requirements

• Experience in making strategic decisions that set new standards for usability and user delight.

Benefits

• Impactful Work: Be part of a team transforming healthcare.
• Innovative Environment: Work with cutting-edge technologies and methodologies.
• Professional Growth: Opportunities for mentorship and professional development.
• Collaborative Culture: Join a team that values collaboration and innovation.
• Competitive Salary: Enjoy a salary package that reflects your skills and contributions.
• Dynamic Team Environment: Be part of a diverse and motivated team.
• Professional Growth Opportunities: Access a personal development budget and additional leave for conferences.
• Generous Vacation Package: Enjoy up to 30 vacation days per year.
• Flexible Work Arrangements: Options for home office and adaptable working hours.
• Top-of-the-Line Tools: Receive a notebook of your choice and necessary productivity tools.
• Active Lifestyle Benefits: Profit from cooperation with JobRad for an active lifestyle.
• Engaging Team and Company Events: Participate in regular fun events.
• Modern and Comfortable Workspace: Work in a bright, spacious office with amenities.