HR Operations Specialist

Fully Remote / Full Time

We are not considering candidates from 3rd party recruiters or able to sponsor candidates.

The Challenge and The Opportunity

About Us

Local Crafts is a fast-growing eCommerce company with a team of 175+ employees (and counting). We’re on a mission to deliver top-quality crafting supplies while building a people-first culture that scales with us. As we grow, we’re investing in smarter systems and stronger processes—and that’s where you come in.

About the Role

We’re seeking a highly capable HR Operations Specialist to manage employee benefits, own and optimize our HRIS (ADP Workforce Now), and support core HR operations. This is a key role on a lean, collaborative HR team, perfect for a hands-on professional who thrives in dynamic environments and wants to make a direct impact on people, systems, and process efficiency.

The ideal candidate is a well-rounded HR professional who can switch seamlessly between strategic problem-solving and detailed execution. You’ll serve as the go-to person for all things related to employee benefits, HR systems, and day-to-day people operations.

Key Responsibilities

Benefits Administration

• Administer benefit programs including health, dental, vision, FSA/HSA, life, disability, and 401(k).
• Lead open enrollment including planning to execution, including employee communication,  vendor coordination, and system setup.
• Respond to employee questions and assist with claims, eligibility, and life events.
• Ensure compliance with ACA, COBRA, HIPAA, ERISA, and other applicable regulations.
• Monitor benefit trends and assist with plan evaluation and design recommendations.

HRIS Administration (ADP Workforce Now)

• Serve as the in-house expert and primary administrator for ADP Workforce Now (current version), including HR, Benefits, and Time modules.
• Maintain and configure system modules, workflows, access levels, and data integrity.
• Partner with HR, payroll, and IT to ensure accurate data processing across the employee lifecycle.
• Troubleshoot issues, implement system enhancements, and manage vendor communications.
• Ensure clean data practices, troubleshoot system issues, and lean new feature roll-outs.
• Train employees on system use and self-service functionality.

HR Generalist Support

• Support employee lifecycle including on-boarding, role changes, HRIS entries, and off-boarding.
• Serve as a point of contact for employee inquiries related to policies, benefits, and procedures.
• Manage Leaves of Absence under federal, state, and company policies.
• Assist in employee relations matters, documentation, and investigations as needed.
• Ensure compliance with federal, state, and local employment laws.
• Contribute to department process improvements, handbook updates, and culture-building initiatives.

Requirements

Qualifications

• 3–4+ years of progressive HR experience across HR operations, benefits, and HRIS administration.
• Advanced ADP Workforce Now skills, including system setup, troubleshooting, and reporting.
• Strong knowledge of employee benefits programs and regulatory requirements.
• Familiarity with HR best practices, employee lifecycle processes, and compliance reporting.
• Excellent analytical, organizational, and communication skills.
• High level of integrity and attention to detail.
• Applicants must be authorized to work for any employer in the U.S.
• Upon a conditional offer of employment, a criminal background check will be required.

Preferred:

• HR or ADP certifications (e.g., PHR, SHRM-CP, ADP Certified Specialist).
• Experience with additional ADP modules (HR, Time & Attendance, Benefits, etc.).
• Exposure to multi-state or remote workforce environments.

Benefits

We provide a competitive compensation package and pay rates are based on your skills and experience and weighted by geographical location.

The starting pay for this role is $31.00 to $34.00 per hour DOQ plus annual bonus based on company performance and profitability.

• Multiple medical, dental and vision plan options after 30 days (with company contributions to the premium costs).

• Healthcare Savings and Flexible Spending Accounts.
• Company-paid Life, AD&D, Short Term Disability, Long-Term Disability, and worldwide travel assistance benefits.
• Voluntary life and income replacement plans.
• Robust Employee Assistance Program that includes counseling, legal, financial and health advocacy services.
• 401(k) Retirement Savings Plan with Employer Match.
• Generous paid time off and holiday pay policies.
• Employee discounts at all Local Crafts companies!!

Local Crafts Acquires Jimmy Bean’s Wool!

Local Crafts Group {formerly Premier Needle Arts (PNA)} proudly provides the highest quality products and services to millions of passionate enthusiasts in the quilting, sewing, knitting, crochet, and other fiber arts communities. Our family of companies is comprised of five leading, top-of-mind Consumer Brands with more than 18,000 products, which are either self-manufactured or sourced from the highest quality manufacturers around the globe. Today, our brands are sold across the world and are found on the shelves of independent retail locations, third-party retail sites such as Amazon, and our own consumer websites, and our branded print catalogs.

We employ over 150 team members across the country. Our staff is comprised of innovators who emphasize high quality, affordability, and ease of use. Each day, we focus on designing, manufacturing, and delivering products for our creative customers. Local Crafts Group is headquartered in Vancouver, WA, just a few miles north of Portland, OR.

Our direct-to-consumer division, Crafts Group, consists of four brands that sell exclusive and name-brand merchandise. Connecting Threads focuses on the quilter with fabric, instructional books, patterns, thread and notions. Superior Threads produces high-quality threads, needles, and notions for both the industrial and home sewist and is a leader in thread and needle education. Knit Picks sells everything a knitter could want including yarn, books, patterns, swifts, ball winders, needles and accessories. Crochet.Com was launched in the fall of 2019 and serves the crochet community with the same attention and expertise provided to our other brand customers. All of our products ship from our large distribution center in Columbus, OH.

The newest member of the Local Crafts family, Berroco, is one of the largest importers and wholesalers of hand knitting yarns, patterns and supplies in the United States and Canada. Its range of specialty yarns are imported from countries around the world. Berroco also publishes an extensive range of books and patterns for both knitting and crochet. Operating on the site of the old Lonsdale Cotton Mill in North Smithfield, RI, Berroco continues to lead the industry by continually adapting to the changing needs of the times.

If your dream job isn’t listed here, we welcome you to apply for future vacancies by following the link at the bottom of this page.