PLM Service Manager

Role Description

Engineering Industries eXcellence is seeking a PLM Service Manager (100% remote/WFH) to complement our growing PLM practice. As part of the Services management team, the PLM Service Manager will manage a small-sized Services Resource team delivering high quality, value-driven billable consulting business, providing technical expertise to meet the goals of the Product Life-cycle Management business.

• Provide coaching in, and if appropriate, set the direction in own area of responsibility for the development and delivery of services consulting business and operations.
• Contribute to the sales and services pipeline strategy, understanding the services contribution requirements.
• Oversee allocated key projects, actively engaging to review effective Services delivery in line with business guidelines and monitor customer satisfaction.
• Manage personnel decisions such as recruitment, training and development, performance management, etc., in line with relevant regulations for area of responsibility.
• Contribute to, and where appropriate, lead the delivery of Global initiatives originating from agreed Global Services priorities and strategy within practice.

Qualifications

• At least 5 years managing a team of software solution consultants.
• At least 5 years of experience in Siemens Teamcenter.
• Strong knowledge of Teamcenter Installation and Infrastructure.
• Strong knowledge of Teamcenter Active Workspace.
• Strong knowledge of Teamcenter Data Model.
• Knowledge of Teamcenter Product Structure Management.
• Knowledge of Teamcenter Change Management.
• Knowledge of Other Teamcenter Configurations: Workflows, Access Manager, Queries, Classification, Organization, etc.
• Knowledge of Teamcenter Active Integration Gateway (T4x).
• Knowledge of NX CAD/CAM.
• Dual citizenship in some cases may not be acceptable due to some government contract requirements.
• Willingness and ability to travel up to 30-40%.
• Bachelor’s Degree in Computer Science, Computer Engineering, Business, Marketing, Sales, Technology or equivalent years of experience.

Requirements

• Can explain the main components of professional business management, how they relate to each other and why they are important to the company’s success.
• Applies relevant financial and commercial management processes to own work.
• Understands the key business problems and drivers that Siemens Teamcenter addresses, and any related Industry Solutions, Catalysts and Templates.
• Undertakes relevant personal development, and expanding own experience, to acquire knowledge to improve own Learning & Development expertise, including the successful completion of any mandatory training.
• Ability to effectively communicate progress, status, and issues to internal and external customers.
• Ability to obtain and meet business goals and results.
• Ability to work independently, as well as on a team.

Benefits

• Comprehensive medical, vision, & dental insurance with a variety of plan options to suit your needs.
• Unlimited Paid Time Off (PTO) with 10 paid holidays.
• 100% company paid short term and long-term disability.
• 100% company paid life insurance.
• 401k Employer Match of 50% (dollar-for-dollar) of an eligible employee’s contribution up to 6% of your salary.
• Pet Insurance.
• Opportunities for Professional Growth (e.g., trainings/workshops, certifications, career planning, etc.).
• 100% Remote/WFH (United States).